The customer service representitive was very nice and checked for a bunch of different solutions for me. When she asked what my budget was, I told her I would like my bill to be around $100 (it was almost $138 at the time). It took a little bit, but eventually she came up with a discount of about $10 a month. I told her I really appreciated her efforts but was still not comfortable with that amount. I asked if there was anything else she could do for me and she said no, so I requested to speak with a manager.
Well, the manager was not available, so I left a message for them and they called me back the next morning. I told the lady the same thing I had told the customer service representitive. I wanted to keep my cable/phone/internet packages the same, but needed to somehow lower my bill. It took a good 30 minutes for the manager to check a bunch of stuff, but eventually she told me that she could make my bill go from $138 to $121, which was a savings of $17 per month or $204 per year. The only stipulation was that this promotion was only valid for 1 year. I thought about it, and decided that $17 a month savings is better than $0 a month savings and in 1 year when the promotion period is supposed to end, I will just call them back and ask to have it extended. I said yes to the manager.
Our bill is now $121 per month and we didn’t have to change our current packages. All I had to do was call the company and simply ASK for a discount. I know it doesn’t seem as simple as calling someone and just flat out ASKING them to make your bill lower, but trust me – it works! Not all the time of course, but more often than not, it works. Companies want to keep you as a customer and will do what it takes to make you happy.
So what are you waiting for? Call someone and ask for a discount! The worst thing that can happen is that they say no. It’s worth a shot, don’t you think?