I have been having issues redeeming coupons lately, so I thought I would email a few manufacturers for some assistance. I basically asked them all 2 questions:
1. What should the cashier do if the coupon exceeds the amount of an item?
2. What does “one per purchase” mean?
I received a quick response from Procter & Gamble today. Here is what they said:
While we reimburse stores for the full face value of the coupons they redeem (plus the normal retailer’s handling fee), we can’t force them to accept our coupons. In the case where a product’s price is less than the amount on the coupon, the retailer will redeem the coupon for the current product price. No refund is given to the consumer for the difference. If a P&G coupon states “one per purchase”, it means that you can only use one coupon on one product. P&G also allows consumers to use up to 4 identical coupons for 4 identical products in one purchase, but sometimes stores develop their own policies regarding coupon redemption; or they aren’t familiar with our coupon redemption rules. If that’s the case, you might want to encourage the store manager to contact our coupon redemption center directly.
So although the answer to the first question kinda sucks, it also kinda rocks because they are saying that the cashiers should still accept the coupons – they just have to reduce them (but the stores WILL get the full value of the coupon back themselves).
The answer to the second question is just what I figured they would say, however they also said you can only use 4 coupons per transactions? What the eff? Where did this number come from? Oh well, It’s not often that I get more than 4 of the same item anyway, but if I do, I will just leave that up the cashier (ugh). If they let me use more than 4, great. If not, oh well. I will just go back to the store later. 🙂
So, the next time a cashier says to me “oh, I can’t take this P&G coupon, because it’s more than the price of the item” I can be all OH YAH WELL CHECK THIS OUT – and whip out this email that I printed off. Awesome.
I’m waiting on responses for other manufacturers and when I receive them, I will post theirs as well.