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Wise Review (previously TransferWise): A Better Way to Conduct Foreign Exchange?

Wise Review (previously TransferWise): A Better Way to Conduct Foreign Exchange?

The high fees and bloated exchange rates incurred when sending and receiving foreign currency can be a bitter pill to swallow. This is especially true for anyone who has to send money abroad on a regular basis. Much of the problem lies in the exchange rates offered by banks, which are priced well above the actual market exchange rate. Not only that, fees on wire transfers can be as high as $50 or more, depending on the amount of money you’re sending.

Recently, I wrote an article on the various ways that you can exchange money, so I thought the timing was right for a review of Wise, a leader in online foreign currency exchange that was previously known as TransferWise. Thankfully, companies like Wise are around, to take the sting out of foreign exchange, as well as sending money overseas.

Using the latest in mobile technology, Wise makes foreign exchange instant, and affordable. In this Wise Canada review, I’ll show you exactly how Wise works to save you money, and why it’s a better way to send money than through traditional channels ie. your local bank branch.

What Is Wise?

Wise is a U.K.-based company, founded as TransferWise in 2010, by two friends, Kristo Käärmann and Taavet Hinrikus. Fast forward to today, Wise is now worth more than $1 billion and boasts more than 6 million customers.

According to Business Insider, “the idea for Wise surfaced when its two founders realized that they could cut down on money-transfer costs by paying each other’s expenses. Hinrikus used his money in Estonia to pay for Käärmann’s mortgage, and Käärmann used his money in the UK to send payment to Hinrikus. Wise avoids international bank-transfer fees by keeping the money transfers inside the country, using domestic accounts to minimize the distance that money has to travel.”

How to Save Money with Wise

Wise saves you money in three ways. For starters, all foreign exchange is conducted using mid-market exchange rate, or real exchange rate. This is the rate without the spread that’s added by your bank or broker, which means you’re getting the lowest possible rate of exchange, regardless of the amount of currency.

While Wise does charge a nominal fee to send money, it’s typically under 1%. Compare that to the 2.5% foreign exchange fee whenever you make a foreign currency purchase with your credit card. Or, the high fees charged by your bank when you send funds via wire transfer, which can be upwards of $100, depending on the amount you are sending. I should point out that it’s free to receive funds into your Wise account. With bank wire transfers, recipients are usually charged a fee when the funds arrive in their account.

Lastly, you will pay a fee when you make your payment to Wise, to fund your transaction. However, these charges are fairly minimal, especially when you send money via direct debit from your bank account.

What Is a Mid-Market Exchange Rate?

The mid-market rate represents the midpoint, between two currencies buy and sell prices. Wise always charges the mid-market exchange rate, whereas your bank will include a spread on the rate the client pays, in order to boost profits on an exchange transaction. Fees aside, this is why you’ll save money sending money through Wise, as opposed to say, a bank to bank wire transfer. The mid-market rate is considered the most accurate rate of exchange between two currencies.

What Countries Can I Send Money To?

Wise has the ability to send money to most major countries and currencies. I counted no less than 58 countries on the Wise website. I’ve listed just a few of those below. I should note that there are restrictions on some currencies, in how transfers can be sent and received. It’s important to read the instructions as they pertain to the specific country you are wanting to send funds to.

  • Australia
  • Brazil
  • Canada
  • China
  • Columbia
  • Denmark
  • India
  • Indonesia
  • Israel
  • Japan
  • Mexico
  • Norway
  • Philippines
  • South Africa
  • South Korea
  • Thailand
  • Turkey
  • United Arab Emirates
  • United States
  • Vietnam

How to Send Money with Wise

To illustrate how funds are sent using Wise, I’ll use the following example, of converting CAD to USD. As you can see, it’s a fairly straightforward, 6-step process.

  1. Signup With Wise. Registration is free, all you’ll need is an email address, or you can use an existing Google or Facebook account. You can sign up through the Wise website, or by using their mobile app.
  1. Set an amount that you wish to send. Wise will let you know upfront what the fee will be, and when your transfer will arrive.

Here’s a snapshot of the calculated pricing of a $1,000 CAD transfer to USD. As you can see, the direct debit fee is only $2.58 CAD, and Wise’s overall fee is $11.61 CAD. When you take into account the fact that you’re also saving money on the exchange rate (due to Wise using the mid-market rate), you’re going to save money with Wise vs. your bank.

  1. Provide your recipient’s bank account info. Wise does provide the option of reaching out to your recipient to collect their information directly.
  1. Confirm your identity. Wise is able to verify your ID online, and in some cases, that may require you to provide a photo ID, such as a driver’s license or passport.
  1. Fund your transfer. You can do this through direct debit (bank account), bill payment, wire transfer, or a debit/credit card. According to my calculations, you’ll incur the lowest fees via direct debit.
  1. Track your transfer. You’ve done everything you need to do. The rest is up to Wise, who will make sure your recipient gets their money. Wise allows you to track the progress of the transfer until it arrives at its destination.

I should point out, in my example above, the for sending payment via direct debit was $2.58 CAD Here’s a list of what the fee would be for the same transfer, using other payment methods. In this case, direct debit is by far the cheapest option.

  • Debit card $20.09 CAD
  • Credit card 29 CAD
  • Domestic wire 50 CAD
  • Bill payment 50 CAD

Wise Fees Explained

You may be wondering how Wise fees are structured, compared to other companies, or even your bank. When you send money, there are typically 3 components to a Wise transaction. Here’s how it breaks down:

Payment Fee

Wise charges a fee when you send money to your account for payment. You have up to 5 options, depending on the currency: bank debit, debit card, credit card, wire transfer, or bill payment. As you can see in the CAD to USD example I provided above, the bank debit method is the cheapest.

Transfer Fee

The transfer fee is expressed as a percentage of the amount of money being sent, but in most cases, it’s below 1%.

Real Exchange Rate

The third, and final component, is the currency exchange. With Wise, your funds will always be converted at the mid-market, or real exchange rate. This is the rate without the 1-4% spread, or hidden fee, which is always added on by your bank or broker. If you exchange funds on a regular basis, this is where you can realize enormous savings through Wise.

The Wise Borderless Account

The Wise Borderless account is a thing of beauty. If you are a freelancer or own a business with clients in several countries, Wise makes receiving payment in any number of foreign currencies a breeze. Here’s how it works. You start by opening your borderless account through the Wise app. From there, you can hold accounts in up to 30 foreign currencies, opening each one with a single click. You will be assigned a personal account number in each currency.

Anyone can then transfer money into an account, and you won’t pay any fees. As I mentioned, you can hold money in your account in over 30 currencies, and transfer currencies within seconds, at the real exchange rate (translation: far cheaper than your bank). Wise will charge a nominal fee for the exchange, which is displayed in an upfront, transparent fashion. Now, here’s where it gets interesting.

The Wise Debit Mastercard

You can now get a Wise debit Mastercard that allows you to spend the balance in your Wise Borderless account, anywhere Mastercard is accepted. What’s cool is that if you don’t have enough funds in the local currency, Wise will automatically pull available funds from the currency with the lowest exchange fee (providing you have funds available).

Features of the Wise Borderless Account:

  • Hold up to 30 foreign currencies in your account
  • No fees to receive payments into your account
  • Free ATM withdrawals up to £200 monthly
  • Nominal fee charged when you exchange between currencies (0.35-2%)
  • Convert funds between currencies instantly, at the real exchange rate
  • Debit card can be used worldwide, anywhere Mastercard is accepted.

With the addition of the Wise debit Mastercard, you may not even hold a U.S. dollar account through your primary bank. If you receive U.S. funds into your Wise account, you could simply hold the funds, and exchange or spend when necessary.

Is Wise Safe?

Anytime you’re dealing with a new company, especially one that’s going to be handling your money, you want to know that your funds, along with your personal information, is safe. You can be rest assured that this is the case with Wise. The company is registered with the financial regulating agencies in all of the major countries in which they do business.

For example, in Canada, Wise is registered with FINTRAC, which helps detect, prevent and deter prevention and money laundering as well as the financing of terrorist activities. All major financial institutions in Canada are required to report transactional information to FINTRAC.

Likewise, in the U.S., where Wise belongs to the Financial Crimes Enforcement Network (FinCEN). Not only that, but Wise deposits are held in financial institutions that are protected by the Federal Deposit Insurance Corporation (FDIC).

Wise Comparison vs. PayPal / WorldRemit / RBC

For a quick look at how Wise stacks up against the competition, I took a screenshot of a helpful comparison tool directly from the Wise website. This allows you to get a real-time look at the exchange rates and fees for a Wise transaction and compare it with the same transaction from a few key competitors, in this instance, Royal Bank, PayPal, and WorldRemit.

You’ll notice in this example that Wise is the only company offering the mid-market exchange rate. So, while their fee is actually the highest on the list, you would come out between $6-19 ahead with Wise vs. its three competitors. Keeping in mind, of course, that this comparison was done using Wise, and not a 3rd party app.

Wise Contact Info

If you’re looking for support through Wise, I recommend that you start at their Help Centre, located on their website. Here they have a tonne of articles designed to answer just about any question you might have. If you’ve gone through the FAQs, and you still have questions, Wise makes it easy for customers to reach them anytime, via email or phone. In Canada, telephone contact hours are between Monday-Friday, 9 AM-7 PM EST. Or, you can send them your question via email right on the website.

Final Thoughts on Wise Canada

Like most financial products and services, Wise isn’t for everyone. For example, if you only perform the occasional foreign exchange transaction, then it’s likely not worth the effort just to save a couple of bucks here and there.

However, if you buy and sell foreign currency with any regularity, either personally, or for business reasons, and you’re currently doing so through your primary bank, you really should consider moving that part of your business to a company like Wise. You’re simply leaving too much money on the table otherwise. And now, with the introduction of the Wise Debit Mastercard, making it easy to spend your foreign cash, that value proposition becomes even more pronounced.


  1. Dan Simard

    The debit Mastercard is not available in Canada yet.

  2. Dave Dineen

    Great review, Tom. I’m temporarily living in the U.K. — so all my income is in Canada and most of my expenses are in the U.K. I’ve been using Transferwise for 5 months and it is better than my bank’s FX transfer service in every way: cost, reliability, safety, peace-of-mind, transparency, and customer service.
    I had been using Visa Direct service through TD Canada Trust and the experience was horrible, horrible, HORRIBLE! Visa Direct’s daily maximum was $2,500 ($9,500 @ Transferwise), it was way more expensive, but Visa Direct was totally unreliable. I once made the mistake of sending two $2,500 transfers (both going to my U.K. bank account) with Visa Direct two days in a row. One transfer went through fine; the other failed & I was missing $2,500 for 10 days! Eventually, Visa ‘solved’ the problem by reversing the failed transaction (returning the missing $2,500), but they also reversed the successful transfer & removed the money that did actually get to my U.K. account, & put it back into my TD account. So … no money was transferred! Frankly, Visa should remove their service from the market & TD should be ashamed of continuing to offer it. I had other problems with Visa Direct before switching to Transferwise.
    Transferwise is excellent. They do what they say they do and the money shows up at the other end right on time. And I’ve saved considerably in fees.

  3. Jeanie Yuh

    Do you know how this compares to Knightsbridge?

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